REFUND POLICY

Effective: Nov 01, 2026

Thank you for shopping with VegHeads TO. We want you to be happy with your order. If something is not right, email us at contact@vegheadsto.com and we will sort it out.

Sauce mixes (physical products)

  • Orders usually ship within 1 to 2 business days. Shipping is a flat $10 CAD within Canada and $15 CAD to the United States. Other countries are available by quote only.

  • Because our sauce mixes are food, we cannot accept returns of opened or used products, and we do not accept returns for change of mind.

  • If your order arrives damaged, leaking or incorrect, email us with your order number and a photo within 7 days of delivery in Canada, or within 14 days of delivery to the United States or elsewhere. We will send a replacement, or refund the item if we cannot replace it. We cover the shipping for the replacement.

  • Please keep the damaged item and packaging until we reply, in case we need to make a claim with the carrier.

  • Refunds go back to your original payment method and can take 5 to 10 business days to appear.

Glow Starter (digital course)

  • Glow Starter is delivered online, so access begins as soon as your payment is complete.

  • Because you get access to all the lessons, PDFs and downloads right away, and we cannot take that access back, we do not offer refunds on Glow Starter once access has been given.

  • If you were charged and cannot get access, or you were charged twice, email us within 14 days and we will fix it or refund you.

Glow From Within Ritual Bundle (course plus 3 sauce mixes)

  • The course part follows the Glow Starter rules above.

  • The sauce part follows the sauce mix rules above.

  • If you have a problem with one part, we will deal with that part and leave the other as it is.

Cancelling an order

Email us as soon as possible. If your order has not shipped, we will cancel it and refund you in full. Once it has shipped, the rules above apply.

Holiday closure

We are away from November 26 to December 6. Orders placed after November 24 ship from December 7. Emails received during this time will be answered when we return.

Contact

VegHeads TO
contact@vegheadsto.com