REFUND POLICY

Effective Date: 2017
Last Updated: 2025

1. Overview

VegHeadsTO maintains different refund policies for different types of products and services. This policy covers all VegHeadsTO offerings including health coaching programs, digital courses, physical food products, and related services.

Our Services Include:

• Health coaching and wellness programs (Radiant Gut, Radiant You and others)

• Physical food products (sauces, condiments, and future product lines)

• Digital courses and educational content

• Community access and consultation services

2. Digital Services and Programs - No Refund Policy

All Digital Services Are Final Sales

No Refund Services:

• Health Coaching Programs: Radiant Gut, Radiant You and all coaching services

• Digital Courses: Online educational content and self-paced programs

• Assessment Tools: Dosha quizzes, health evaluations, and digital resources

• Community Access: Private group memberships and forum access

• Consultation Services: Discovery calls, coaching sessions, and wellness consultations

• Digital Content: Downloadable materials, video content, and educational resources

Rationale for No Refund Policy

1. Discovery Call and Consultation Process

• Mandatory Pre-Enrollment: All programs require consultation before enrollment

• Comprehensive Assessment: Detailed discussion of program fit and expectations

• Question and Answer: Opportunity to address concerns before commitment

• Program Explanation: Complete overview of content, timeline, and requirements

• Goal Alignment: Ensuring program matches individual needs and objectives

2. Immediate Access to Digital Content

• Instant Delivery: All digital content available immediately upon purchase

• Downloadable Materials: Worksheets, guides, and resources can be saved locally

• Intellectual Property: Digital content cannot be "returned" once accessed

• Video Streaming: Immediate access to all video lessons and coaching content

• Community Integration: Instant access to private groups and member areas

3. Extensive Pre-Purchase Information

• Detailed Descriptions: Complete program outlines available before purchase

• Sample Content: Preview materials and testimonials provided

• Clear Expectations: Timeline, commitment level, and requirements clearly stated

• Success Stories: Previous participant experiences shared transparently

• Support Information: Available support and resources clearly outlined

4. Included Support and Value

• Personal Coaching: One-on-one guidance included in program fees

• Community Support: Access to peer support and group interactions

• Email Support: Direct access to support team throughout program

• Progress Tracking: Comprehensive tools for monitoring journey

• Lifetime Resources: Many materials available for ongoing reference

3. Physical Food Products - No Refund Policy

No Refunds for Food Products

All food product sales are final with no refunds offered.

Food Safety Rationale:

• Health and Safety: Once food products leave our facility, we cannot guarantee proper storage conditions

• Contamination Risk: Returned food products could pose health risks to other customers

• Regulatory Compliance: Food safety regulations discourage return and resale of food items

• Quality Assurance: Cannot verify product integrity after shipment and handling

Limited Exceptions for Food Products

Returns/Replacements Only for:

• Damaged Products: Items damaged during shipping or handling

• Quality Issues: Manufacturing defects identified upon delivery

• Wrong Orders: Incorrect items shipped due to our error

• Missing Items: Incomplete orders or missing products from shipment

Non-Returnable/Non-Refundable Products:

• All Unopened Food Items: No returns for any food products regardless of packaging condition

• Change of Mind: No refunds for taste preferences or dietary changes

• Opened Products: Products that have been opened or used

• Custom Orders: Specially prepared or customized products

• Sale Items: Products purchased during clearance or special promotions

• International Orders: All international food product sales are final

Replacement Process for Qualifying Issues

Step 1: Contact Customer Service

• Email: sales@vegheadsto.com with subject "Product Issue Report"

• Information Required: Order number, product details, specific issue description

• Photos: Images of damaged products or packaging required

• Timeline: Contact within 7 days of delivery for fastest processing

Step 2: Issue Verification

• Assessment: Review of reported issues and supporting documentation

• Verification: Confirmation that issue qualifies for replacement

• Resolution Options: Replacement product shipment or store credit (no cash refunds)

• Processing Time: 3-5 business days for issue review and resolution

Step 3: Replacement Fulfillment

• New Product: Replacement items shipped at no additional cost

• Expedited Shipping: Priority shipping for replacement orders when available

• Order Tracking: Tracking information provided for replacement shipments

• Customer Service: Follow-up to ensure satisfaction with resolution

Product-Specific Replacement Considerations

Sauce and Condiment Products:

• Damage Assessment: Visual inspection of packaging and product condition

• Quality Standards: Replacement for products not meeting Canadian food safety standards

• Shipping Issues: Replacement for products damaged during transit

• Manufacturing Defects: Replacement for proven production quality issues

No Refunds For:

• Taste Preferences: Personal taste preferences or dietary changes

• Ingredient Sensitivities: Individual reactions to listed ingredients

• Storage Issues: Problems caused by improper customer storage

• Normal Variations: Minor variations in color, texture, or flavor within normal ranges

Future Product Lines:

• Category-Specific Rules: Different products may have specific return requirements

• Seasonal Items: Special return windows for seasonal or limited products

• Bulk Orders: Different procedures for large quantity returns

• Corporate Orders: Special return arrangements for business customers

4. Limited Exceptions for Digital Services

Rare Circumstances for Digital Service Refunds

While our no-refund policy is firm, we may consider refunds in exceptional circumstances:

Technical Failures on Our End

• Platform Malfunction: Systematic issues preventing access for extended periods (7+ days)

• Content Delivery Problems: Failure to provide promised digital materials

• Service Outages: Extended interruptions to program delivery systems

• Data Loss: Loss of progress or content due to our technical failures

Requirements for Technical Failure Claims:

• Documentation: Detailed description of technical problems experienced

• Troubleshooting: Evidence of attempting standard troubleshooting procedures

• Timeline: Issues reported within 7 days of occurrence

• Good Faith: Demonstration of genuine effort to access materials

Billing and Payment Errors

• Duplicate Charges: Multiple charges for the same service or product

• Processing Errors: Payment processor mistakes resulting in incorrect amounts

• Unauthorized Transactions: Fraudulent use of payment information

• System Glitches: Pricing errors or checkout problems on our website

Requirements for Billing Error Claims:

• Prompt Reporting: Issues reported within 7 days of charge

• Documentation: Payment statements and transaction records

• Account Verification: Confirmation of account ownership and payment authority

• Cooperation: Assistance with investigation and resolution process

Misrepresentation of Services

• False Claims: Demonstrable inaccuracies in service descriptions

• Missing Content: Failure to deliver specifically promised program components

• Material Changes: Significant alterations to programs after enrollment without notice

• Unavailable Features: Advertised features that are not actually available

Requirements for Misrepresentation Claims:

• Specific Evidence: Clear documentation of false or misleading information

• Pre-Purchase Reliance: Evidence that decision was based on misrepresented information

• Materiality: Demonstration that misrepresentation significantly affected value

• Timely Notice: Claims submitted within 30 days of discovery

5. Refund Request and Review Process

How to Request a Refund (Qualifying Circumstances Only)

Initial Request Submission

• Email: billing@vegheadsto.com with subject "Refund Request - [Order/Service Type]"

• Required Information:

  • Full name and account email address

  • Order confirmation number or service details

  • Specific qualifying circumstances

  • Supporting documentation (screenshots, receipts, error messages)

  • Preferred resolution (refund amount, alternative service, etc.)