Terms of Service

Effective Date: 2017

Last Updated: 2025

1. Agreement to Terms

By accessing or using any VegHeadsTO services, including our website, purchasing our products, participating in our programs, or engaging with our content, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

Business Information:

  • Business Name: VegHeadsTO

  • Email: contact@vegheadsto.com

  • Website: vegheadsto.com

2. Description of Services

VegHeadsTO is a holistic wellness company that merges ancient Ayurvedic wisdom with modern science. We offer comprehensive services across multiple categories:

Health Coaching and Wellness Programs

  • Radiant Gut, Radiant You: 60-day comprehensive gut health program

  • Individual Coaching: One-on-one personalized wellness consultations

  • Group Programs: Community-based wellness initiatives and challenges

  • Digital Courses: Online educational content and self-paced learning modules

  • Assessment Tools: Dosha quizzes, health evaluations, and progress tracking

Food Products and Nutrition

  • Plant-Based Sauces: Currently offering Cheezy Mac and Kaliscious Pesto

  • Future Product Lines: Creamy Mushroom sauce and additional culinary products

  • Recipe Development: Custom meal plans and nutritional guidance

  • Ingredient Sourcing: High-quality, ethically sourced food components

  • Nutritional Education: Information about ingredients, preparation, and health benefits

Educational Content and Community

  • Newsletter: Regular wellness tips, recipes, and health information

  • Blog Content: Educational articles on Ayurveda, nutrition, and lifestyle

  • Community Platform: Private groups for member interaction and support

  • Workshops and Events: Live and virtual educational sessions

  • Resource Library: Downloadable guides, templates, and tracking tools

Digital Platform Services

  • Website Access: User accounts, member areas, and e-commerce functionality

  • Mobile Integration: Mobile-optimized content and potential app services

  • Customer Support: Technical assistance and service-related help

  • Payment Processing: Secure transaction handling for all services

3. User Accounts and Eligibility

Account Creation Requirements

  • Age Requirement: Must be at least 18 years old to create an account

  • Accurate Information: Provide true, accurate, and complete registration information

  • Account Security: Maintain confidentiality of login credentials

  • One Account Per Person: Individual accounts only; no sharing or transfer allowed

  • Contact Information: Maintain current email address for important communications

Geographic Availability

  • Primary Markets: Canada and United States

  • International Shipping: Food products may be available for international shipping where permitted

  • Digital Services: Online programs and content accessible globally unless restricted by law

  • Local Compliance: User responsible for compliance with local laws and regulations

Account Responsibilities

  • Information Updates: Keep account information current and accurate

  • Security Measures: Use strong passwords and protect account access

  • Authorized Use: Ensure all account activity is authorized by the account holder

  • Violation Reporting: Report suspected unauthorized access immediately

4. Product Terms and Conditions

Food Products

Product Information and Ordering:

  • Ingredients: Complete ingredient lists provided for all food products

  • Allergen Information: Clear allergen warnings and cross-contamination notices

  • Nutritional Data: Accurate nutritional information provided where applicable

  • Availability: Products subject to availability and seasonal limitations

  • Order Processing: Orders processed within 1-3 business days

Quality and Safety:

  • Quality Standards: All products meet Canadian food safety compliance standards

  • Shelf Life: Dry products with 24-month shelf life from production date

  • Storage Instructions: Simple storage guidelines for shelf-stable products

  • Quality Issues: Defective products eligible for replacement or refund

  • Safety Compliance: Full compliance with Canadian health food safety regulations

Shipping and Delivery:

  • Shipping Methods: Standard shipping options for shelf-stable dry products

  • Delivery Timeframes: Estimated delivery times provided at checkout

  • No Special Handling: Products do not require temperature control or special handling

  • Delivery Confirmation: Tracking information provided for all shipments

  • Shipping Costs: Clearly displayed at checkout; may vary by location and order size

Health Coaching and Wellness Programs

Program Access and Participation:

  • Enrollment Requirements: Discovery call required before program enrollment

  • Program Duration: Specified timeframes for each program with defined start and end dates

  • Content Access: Digital materials available through secure member portal

  • Coaching Sessions: Scheduled sessions conducted via video conference or phone

  • Community Access: Private group membership included with program enrollment

Program Content and Materials:

  • Educational Content: Video lessons, downloadable materials, and guided practices

  • Assessment Tools: Personalized questionnaires and progress tracking systems

  • Resource Library: Access to exclusive guides, templates, and reference materials

  • Recipe Collections: Meal plans and recipes featuring VegHeadsTO products

  • Support Materials: Email support and technical assistance

Health and Wellness Disclaimers:

  • Educational Purpose: All content is for educational and informational purposes only

  • Not Medical Advice: Programs do not provide medical, psychiatric, or psychological advice

  • Healthcare Consultation: Participants encouraged to consult healthcare providers

  • Individual Results: Outcomes may vary based on individual compliance and physiology

  • No Guarantees: No specific health outcomes or results guaranteed

Digital Services and Content

Website and Platform Use:

  • Permitted Use: Personal, non-commercial use of website and digital content

  • Account Access: Secure login required for member areas and exclusive content

  • Technical Requirements: Compatible device and internet connection necessary

  • Content Updates: Regular updates and improvements to digital content and platform

Mobile and App Services:

  • Mobile Optimization: Website optimized for mobile device access

  • App Features: Future mobile app may provide enhanced functionality

  • Device Compatibility: Support for major mobile operating systems

  • Offline Access: Limited offline functionality for downloaded content

5. Intellectual Property Rights

VegHeadsTO Proprietary Content

Protected Materials:

  • Video Content: All program videos, coaching sessions, and educational recordings

  • Written Materials: Guides, worksheets, assessments, and educational content

  • Recipe Collections: Proprietary recipes and meal planning resources

  • Assessment Tools: Dosha quizzes, health evaluations, and tracking systems

  • Brand Elements: Logos, trademarks, and distinctive brand identifiers

Product-Related Intellectual Property:

  • Product Formulations: Proprietary sauce recipes and ingredient combinations

  • Packaging Design: Labels, packaging graphics, and product presentation

  • Marketing Materials: Product descriptions, nutritional claims, and promotional content

  • Manufacturing Processes: Production methods and quality control procedures

Usage Restrictions

Prohibited Uses:

  • Reproduction: No copying, downloading, or reproducing content without permission

  • Distribution: No sharing program materials with non-enrolled individuals

  • Commercial Use: No use of content for commercial purposes without written consent

  • Modification: No altering, adapting, or creating derivative works from our content

  • Reverse Engineering: No attempts to replicate products or proprietary formulations

Permitted Uses:

  • Personal Use: Content may be used for personal wellness and educational purposes

  • Program Participation: Sharing experiences and insights within designated community spaces

  • Social Sharing: Limited sharing of public content with proper attribution

  • Educational Reference: Use of general principles in personal practice (non-commercial)

User-Generated Content

Content You Create:

  • Ownership: You retain ownership of original content you create and share

  • License Grant: You grant VegHeadsTO license to use your content for business purposes

  • Community Guidelines: All user content must comply with community standards

  • Marketing Use: Testimonials and success stories may be used with your consent

Content Standards:

  • Appropriate Content: No offensive, harmful, or inappropriate material

  • Accurate Information: Share truthful experiences and avoid misleading claims

  • Respectful Communication: Maintain respectful tone in all interactions

  • Privacy Respect: Do not share other members' personal information

6. Community Guidelines and Conduct

Online Community Standards

Respectful Interaction:

  • Inclusive Environment: Welcome all backgrounds, experiences, and perspectives

  • Kind Communication: Treat all community members with respect and empathy

  • Constructive Feedback: Provide helpful, supportive responses to questions and concerns

  • Cultural Sensitivity: Respect diverse cultural approaches to health and wellness

Appropriate Content Sharing:

  • Relevant Topics: Keep discussions focused on health, wellness, and program-related topics

  • Educational Value: Share information that benefits the community

  • Personal Boundaries: Respect privacy and avoid oversharing personal details

  • Professional Guidance: Clarify when sharing personal experience vs. professional advice

Prohibited Conduct

Unacceptable Behavior:

  • Harassment: No bullying, intimidation, or discriminatory behavior

  • Spam and Promotion: No unsolicited promotional content or external business promotion

  • Medical Advice: No providing specific medical advice or treatment recommendations

  • Inappropriate Content: No offensive, explicit, or illegal content sharing

Content Violations:

  • Copyright Infringement: No sharing copyrighted materials without permission

  • False Information: No deliberately sharing misleading or false health information

  • Privacy Violations: No sharing other members' personal information without consent

  • Commercial Solicitation: No soliciting business or selling products to community members

  • Enforcement and Consequences

    Violation Response:

    • Warning System: Initial violations typically result in warnings and education

    • Content Removal: Inappropriate content will be removed without notice

    • Temporary Suspension: Serious violations may result in temporary community suspension

    • Permanent Removal: Repeated or severe violations may result in permanent removal

    Appeal Process:

    • Review Request: Users may request review of enforcement actions

    • Fair Evaluation: All appeals reviewed by multiple team members

    • Response Timeline: Appeal responses provided within 5-7 business days

    • Final Decision: Management reserves right to make final decisions on violations

    7. Health and Wellness Disclaimers

    Educational Nature of Services

    Information Purpose:

    • Educational Content: All programs and content are for educational purposes only

    • General Information: Advice and recommendations are general in nature

    • Individual Consultation: Content does not replace personalized medical consultation

    • Lifestyle Focus: Programs focus on lifestyle, nutrition, and wellness practices

    Professional Boundaries:

    • Not Medical Practice: VegHeadsTO does not practice medicine or provide medical services

    • Healthcare Referrals: We encourage consultation with qualified healthcare providers

    • Emergency Situations: Seek immediate medical attention for health emergencies

    • Medication Interactions: Consult healthcare providers about potential interactions

    Individual Responsibility

    Personal Health Management:

    • Self-Assessment: Participants responsible for assessing their own health status

    • Medical Clearance: Obtain medical clearance before beginning new wellness programs

    • Monitoring: Monitor your response to dietary and lifestyle changes

    • Professional Consultation: Consult healthcare providers for persistent health concerns

    Program Participation:

    • Voluntary Participation: All program participation is voluntary and self-directed

    • Personal Pace: Adapt program recommendations to your individual needs and capabilities

    • Discontinuation: Discontinue any practices that cause adverse reactions

    • Communication: Communicate concerns or questions to VegHeadsTO support team

    Food Product Safety

    Allergen Management:

    • Ingredient Disclosure: Complete ingredient lists provided for all products

    • Allergen Warnings: Clear identification of common allergens

    • Cross-Contamination: Information about manufacturing environment and potential cross-contamination

    • Individual Assessment: Personal responsibility to assess allergen safety

    Dietary Considerations:

    • Special Diets: Products may not be suitable for all dietary restrictions

    • Medical Conditions: Consult healthcare providers if you have specific medical conditions

    • Pregnancy and Nursing: Special considerations for pregnant or nursing individuals

    • Children: Age-appropriate use and supervision recommendations

    Results and Expectations

    Individual Variation:

    • Unique Responses: Health outcomes vary based on individual factors

    • Compliance Factors: Results depend on adherence to program recommendations

    • Timeline Variation: Improvement timelines differ among individuals

    • Multiple Variables: Many factors influence health outcomes beyond program participation

    No Guarantees:

    • Outcome Disclaimer: No specific health outcomes or results guaranteed

    • Process Focus: Programs focus on education and process rather than specific outcomes

    • Holistic Approach: Results depend on comprehensive lifestyle factors

    • Long-term Perspective: Sustainable health changes typically occur over time

8. Payment Terms and Billing

Pricing and Fees

Service Pricing:

  • Program Fees: Clearly displayed prices for all programs and services

  • Product Pricing: Current product prices listed on website and updated regularly

  • Payment Plans: Available for select programs as discussed during consultation

  • Currency: All prices listed in [CURRENCY] unless otherwise specified

  • Tax Information: Applicable taxes calculated at checkout based on location

Fee Changes:

  • Price Updates: Right to modify prices with 30 days notice for future purchases

  • Existing Orders: Price changes do not affect existing orders or active enrollments

  • Promotional Pricing: Limited-time offers subject to specific terms and expiration dates

  • Bulk Discounts: Volume discounts available for large orders or corporate programs

Payment Processing

Accepted Payment Methods:

  • Credit Cards: Major credit cards accepted through secure processing

  • PayPal: PayPal payments available for select services

  • Payment Plans: Installment options available for qualifying programs

  • International Payments: Currency conversion and international payment processing available

Billing and Collection:

  • Payment Authorization: You authorize charges to your selected payment method

  • Processing Fees: Additional fees may apply for payment plans or international transactions

  • Failed Payments: Failed payments may result in service suspension or order cancellation

  • Collection Actions: Unpaid balances may be subject to collection efforts

Subscription and Recurring Billing:

  • Subscription Services: Some services may involve recurring billing

  • Cancellation: Clear cancellation procedures provided for all recurring services

  • Proration: Partial refunds or credits calculated on a pro-rata basis where applicable

  • Payment Updates: Responsibility to maintain current payment information

9. Refund and Return Policy

No Refund Policy for Digital Services

All digital services, programs, and coaching are final sales with no refunds offered.

Rationale:

  • Discovery Call Requirement: Mandatory consultation ensures program fit before enrollment

  • Immediate Access: Digital content accessible immediately upon purchase

  • Intellectual Property: Digital materials cannot be "returned" once accessed

  • Extensive Information: Complete program details provided before purchase

Food Product Policy

Physical food products are final sales with no refunds offered.

Food Product Policy:

  • No Returns: All food product sales are final for health and safety reasons

  • Replacement Only: Damaged or defective products eligible for replacement (not refund)

  • Quality Issues: Manufacturing defects eligible for product replacement

  • Shipping Damage: Items damaged during transit replaced at no cost

  • Wrong Orders: Incorrect items shipped due to our error will be replaced

Replacement Eligibility:

  • Damaged Products: Items damaged during shipping or handling

  • Quality Defects: Manufacturing issues identified upon delivery

  • Incorrect Orders: Wrong items shipped due to our error

  • Missing Items: Incomplete shipments or missing products

Non-Eligible Items:

  • Taste Preferences: No replacements for personal taste preferences

  • Dietary Changes: No replacements due to dietary restriction changes

  • Storage Issues: Problems caused by improper customer storage

  • Opened Products: Products that have been opened or used

Limited Exceptions for Digital Services

Refunds may be considered only in exceptional circumstances:

Technical Failures:

  • Platform malfunctions preventing access to purchased content

  • Systematic issues with content delivery lasting more than 7 days

  • Technical problems on our end that cannot be resolved

Billing Errors:

  • Duplicate charges for the same service

  • Unauthorized transactions due to payment processor errors

  • Significant pricing errors in our system

Misrepresentation:

  • Demonstrable false claims about program content

  • Failure to deliver promised program components

  • Material changes to program after enrollment without notice

10. Limitation of Liability

Maximum Liability

Our total liability for any claims shall not exceed the amount you paid for the specific service or product.

Excluded Damages

We are not liable for:

  • Health Outcomes: Any health changes, complications, or adverse reactions

  • Indirect Damages: Lost profits, data, opportunities, or consequential damages

  • Third-Party Actions: Behavior of community members or service providers

  • Force Majeure: Events beyond our reasonable control

  • Product Results: Individual responses to food products or dietary changes

Food Product Liability

Specific limitations for food products:

  • Allergic Reactions: Responsibility for allergen awareness rests with purchaser

  • Dietary Restrictions: Individual assessment of product suitability required

  • Shelf-Stable Products: Dry products with 24-month shelf life minimize spoilage risks

  • Storage Guidelines: Follow simple storage instructions for optimal quality

Health and Wellness Liability

Limitations for wellness services:

  • Medical Conditions: We are not liable for existing or developing medical conditions

  • Treatment Delays: Not responsible for delays in seeking medical treatment

  • Individual Responses: Varied responses to wellness practices and dietary changes

  • Professional Referrals: Not liable for outcomes from referred healthcare providers

11. Indemnification

You agree to indemnify and hold harmless VegHeadsTO, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of our services or products

  • Your violation of these Terms

  • Your violation of any third-party rights

  • Any content you submit or share

  • Misuse of products or failure to follow instructions

  • Allergic reactions or adverse responses to products

12. Termination

Your Right to Terminate

  • Account Closure: Close your account at any time through customer service

  • Service Cancellation: Cancel recurring services with appropriate notice

  • No Refund: Termination does not entitle you to refunds for completed purchases

  • Data Retention: Some information may be retained as described in Privacy Policy

Our Right to Terminate

We may terminate or suspend access for:

  • Violation of these Terms or community guidelines

  • Fraudulent activity or payment disputes

  • Abusive behavior toward staff or community members

  • Misuse of products or services

  • Chargebacks or disputed payments

Effect of Termination

Upon termination:

  • Immediate loss of access to member areas and digital content

  • Cancellation of future services and shipments

  • Continued obligation to pay outstanding balances

  • Survival of intellectual property and confidentiality provisions

13. Dispute Resolution

Governing Law

These Terms are governed by the laws of [JURISDICTION], without regard to conflict of law principles.

Resolution Process

  1. Direct Communication: Attempt resolution through customer service

  2. Mediation: Good faith mediation if direct resolution fails

  3. Arbitration: Binding arbitration for unresolved disputes

  4. Legal Action: Court proceedings only after exhausting above steps

Class Action Waiver

You agree to resolve disputes individually and waive rights to participate in class actions or collective proceedings.

14. International Terms

Cross-Border Services

  • Geographic Availability: Services available in multiple countries subject to local laws

  • Currency Conversion: International prices converted at current exchange rates

  • Customs and Duties: International customers responsible for customs fees and import duties

  • Local Compliance: Users responsible for compliance with local regulations

Product Export Restrictions

  • Food Safety: Shelf-stable plant-based products shipped to countries where permitted

  • Regulatory Compliance: All exports comply with destination country requirements

  • Shipping Advantages: Dry products with 24-month shelf life allow flexible international shipping

  • Documentation: Proper customs documentation provided for all international shipments

15. Accessibility and Accommodation

Digital Accessibility

  • Website Standards: Efforts to maintain accessibility standards for website and digital content

  • Alternative Formats: Alternative content formats available upon request

  • Technical Support: Assistance for users with accessibility needs

  • Continuous Improvement: Ongoing efforts to improve accessibility features

Service Accommodations

  • Individual Needs: Reasonable accommodations for program participation

  • Communication Options: Multiple communication methods available

  • Flexible Scheduling: Accommodation for different time zones and schedules

  • Content Adaptation: Modified content delivery for specific needs when possible

16. Force Majeure

We are not liable for any failure or delay in performance due to events beyond our reasonable control, including:

  • Natural disasters, pandemics, or public health emergencies

  • Government actions, laws, or regulations

  • Labor strikes or transportation disruptions

  • Technical failures or internet outages

  • Supply chain disruptions affecting product availability

17. Severability and Waiver

Severability

If any provision of these Terms is found unenforceable, remaining provisions continue in full effect.

Waiver

Our failure to enforce any provision does not constitute a waiver of future enforcement rights.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and VegHeadsTO regarding our services.

19. Updates and Modifications

Right to Modify

We reserve the right to modify these Terms at any time with appropriate notice:

  • Advance Notice: 30 days notice via email and website announcement

  • Material Changes: Significant changes may require explicit user consent

  • Continued Use: Using services after changes constitutes acceptance

  • Previous Versions: Historical versions available upon request

20. Contact Information

General Inquiries

Email: contact@vegheadsto.com

Business Hours: 9:00 AM - 6:00 Pm (EST)

Legal Notices

Legal Department: communication@vegheadsto.com
Service of Process: As needed

Customer Support

Support Email: contact@vegheadsto.com
Response Time: 24-48 hours during business days
Subject Line: Customer support

Acknowledgment: By using VegHeadsTO services, you acknowledge that you have read, understood, and agree to these Terms of Service. These terms apply to all VegHeadsTO services including health coaching, food products, digital content, and community participation.

Last Updated: 2025
Version: 1.0

These Terms of Service are designed to comply with laws in Canada, the United States, and the European Union. They cover all VegHeadsTO services and products. For specific legal advice, consult with a qualified attorne